Timesheet Rejections: Common Causes and Fixes

A rejected timesheet is rarely a mystery once you know what to look for — a small handful of causes account for most of them, and each has a straightforward fix.

Date or time mismatches

The problem: the entry doesn't line up with when the visit actually happened, or conflicts with EVV data.
The fix: check the specific rejection reason shown on the portal, correct the exact date/time, and resubmit. Recording hours close to real time going forward prevents most of these before they happen.

Missing recipient approval

The problem: a submitted timesheet is sitting unapproved by the recipient.
The fix: a quick, direct reminder to the recipient (or their authorized representative) to log in and approve it usually resolves this fast — it's often just an overlooked step, not a disagreement.

Overlapping entries

The problem: submitted hours conflict with another shift already on record — common when a schedule changed and the old entry was never corrected.
The fix: review both entries for the overlapping period and correct or remove whichever one doesn't reflect what actually happened.

Exceeding authorized hours

The problem: more hours submitted for a task or pay period than what's currently authorized.
The fix: if the extra time reflects a real, ongoing change in need, that's a conversation for a reassessment — not something to route around on the timesheet itself.

When something still doesn't add up

If a rejection reason isn't clear, or a fix doesn't resolve it, contacting the county IHSS office or the assigned social worker directly is the right next step — better than repeatedly resubmitting the same entry and hoping it goes through differently.